Frequently Asked Questions
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Frequently Asked Questions (FAQs)
   
 
  1. For what products is the automatic email update available?  
 

Automatic email updates are available for the items listed below:

  • new Training Packages/Purchasing Guides - occur when a new Training Package is added to the site and its Purchasing Guide is available
  • Purchasing Guide updates - occur when the current Purchasing Guide has been updated
  • Curriculum Maintenance Manager newsletter updates - occur when a new CMM newsletter is available
  • Teacher/Trainer Resources updates - occur when a new resource has been added or existing resource updated.
 
  2. How do I subscribe to automatic email updates?  
 

To subscribe to email updates do the following:

Step 1

Log into your myTSN account that you created by registering.

Step 2

Choose the types of updates you want to subscribe to by selecting the checkboxes at the bottom of the Change your details page. Make sure your email address is correct. Click Update to save your selections.

Step 3

Choose the Training Packages you wish to receive updates about by selecting the checkboxes on the Choose your Training Guides page. Click Update to save your selections.

You will receive an email notification of the updates you selected relevant to your Training Packages once a day (if there are any).
 
  3. Training Support Network? What is this site about?  
  The Training Support Network website provides access to training information such as Training Package Purchasing Guides and delivery resources. You can find out about a Curriculum Maintenance Manager or read their latest newsletters and announcements. You can also access the latest information on other initiatives of Skills Victoria.
 
  4. ZIP files - How to open them  
  Some downloadable products in their original non-zipped formats are quite large and take a very long time to download. When those files are compressed into zip files they take far less time to download. Winzip is a program commonly used to create and 'unzip' zipped files. Zipped files have the extension *.zip. But, you will need to follow certain steps to unzip a zipped file.
  1. Place your mouse pointer over the file.
  2. Right click on your mouse to launch the Winzip menu.
  3. Select 'Extract to' and select the folder (usually on the hard drive) in which you'd like to place your files.
  4. You should now see the unzipped file.
You will find within the unzipped file, some more files which can be downloaded. In this case they may be Word or Powerpoint files. If so, just double click on the file to open it. Some files have the extension *.pdf. In order to download PDF files to your computer, you will need to have the free Adobe Acrobat Reader installed on your computer. Once you have acrobat installed, you may save any PDF file to your local computer . Now follow these steps:
  1. Right click on the name of the file you wish to download.
  2. Select 'Save link as...' or 'Save as...' from the pop-up menu that appears.
  3. Your computer will then prompt you for a location to save the file.
  4. To open the file, just double click on it.
 
   
© Copyright | Disclaimer | Privacy The Training Support Network is an Initiative of Skills Victoria (DIIRD - Victoria)
If you wish to contact the TSN Support Help Desk for a technical inquiry relating to this website,
please ring (03) 9564 1960 or email TSNSupport@holmesglen.vic.edu.au.